Refund & Cancellation Policy
_Last updated: 2026-05-02_
At Pro Team Air Duct Cleaning, we take pride in our family's craft of ensuring clean air ducts and HVAC systems for homes across Corona, CA, and surrounding areas, including El Cerrito, Norco, Temescal Valley, and Orange Park Acres. As a family-owned business with multi-generational expertise, we understand that plans can change, and the satisfaction of our customers is paramount. This policy outlines our procedures for refunds and cancellations to ensure clarity and trust.
Cancellation Notice
We understand that sometimes things don't go as planned. To accommodate your needs, we offer a straightforward cancellation policy. If you need to cancel a scheduled appointment, please provide us with at least 48 hours' notice. This allows us to adjust our schedule accordingly and offer the time slot to another customer who may need our services.
To cancel your appointment, please contact our office directly at the phone number or email provided on your booking confirmation. A confirmation of your cancellation will be sent to you via email.
Partial Refunds
If you cancel your appointment with less than 48 hours' notice, a partial refund may be issued, deducting a nominal scheduling fee to cover administrative costs. This fee helps us manage the adjustments required within our schedule and ensures that our team is properly compensated for their time.
In the event of a cancellation on the day of the service, or if our team arrives at your location and cannot access the premises due to unforeseen circumstances, a partial refund will be issued after deducting the call-out charge.
Weather Delays
While we strive to provide punctual service, the safety of our team and customers is our top priority. In cases of extreme weather conditions that prevent us from fulfilling your scheduled service, Pro Team Air Duct Cleaning will notify you as soon as possible to reschedule the appointment at a convenient time. No additional charges will be incurred for weather-related rescheduling.
Should you choose to cancel your service due to a weather delay rather than reschedule, a full refund will be provided, as we recognize these circumstances are beyond anyone's control.
Unhappiness Guarantees
Our family name is built upon trust, reliability, and a commitment to excellence. If you are not completely satisfied with the service provided, please contact us within 7 days of the appointment. We promise to address your concerns promptly and work with you to find a resolution. This may include a re-cleaning of the area in question at no additional charge or a partial refund if necessary.
Your feedback is invaluable to us, and we see every interaction as an opportunity to uphold our family's legacy of quality and trust.
How to Request a Refund
To request a refund, please contact us through the email or phone number provided on your service receipt. Include your service date, location, and a brief explanation of your request. Our customer care team will review your case and respond within 5 business days.
Policy Amendments
Pro Team Air Duct Cleaning reserves the right to amend this refund and cancellation policy as needed. Any changes will be communicated via our website and will be effective immediately upon posting.
Contact Us
If you have any questions about our refund and cancellation policy or require assistance, please do not hesitate to reach out. Our friendly team in Corona, CA, is here to help, ensuring that every aspect of our service meets your expectations.
Contact us at:
- Email: [email protected]
- Phone: (555) 123-4567
Thank you for choosing Pro Team Air Duct Cleaning. We are honored to serve you and your family with the care and dedication that our own family has cherished for generations.