Pro Team Air Duct Cleaning Refund & Cancellation Policy
_Last updated: 2026-04-29_
At Pro Team Air Duct Cleaning, located in Corona, CA, we are committed to providing our customers with exceptional service and satisfaction. Our refund and cancellation policy outlines the terms and conditions regarding the cancellation of services and potential refunds. This policy is designed to ensure clarity and fairness for all parties involved.
Cancellation Notice
We understand that circumstances can change, and you may need to cancel or reschedule your service appointment. To avoid any charges, we request that you notify us at least 24 hours prior to your scheduled service time. Cancellations made with less than 24 hours' notice will incur a cancellation fee equal to 50% of the total service cost. This fee is necessary to compensate for the time and resources allocated to your service.
In the event that you need to reschedule your appointment, please contact our office as soon as possible. We will do our best to accommodate your request for a new date and time. However, rescheduling within the 24-hour window may also incur a fee as described above.
Partial Refunds
At Pro Team Air Duct Cleaning, we strive to deliver the highest quality of service. However, if you are dissatisfied with the results of our cleaning services, we encourage you to reach out to our customer service team within 48 hours of service completion. We will assess your concerns and work diligently to resolve any issues.
In situations where a satisfactory resolution cannot be achieved, we may consider offering a partial refund. This is contingent upon the nature of the complaint and the extent of the service rendered. All requests for refunds must be documented and submitted in writing, along with any relevant photographs or evidence that support your claim.
Weather Delays
Weather can be unpredictable, and we prioritize the safety of our team and customers. In instances of severe weather, such as heavy rain, wind, or other hazardous conditions, we may delay or reschedule your service appointment. If your service needs to be rescheduled due to weather-related safety concerns, we will notify you promptly and work to find a suitable alternative date.
In such cases, you will not incur any cancellation fees. Our goal is to ensure a safe and effective cleaning experience, and your understanding is appreciated.
Unhappiness Guarantee
Pro Team Air Duct Cleaning stands behind the quality of our services. If you are not completely satisfied with the results of your air duct cleaning or HVAC service, please communicate your concerns within 48 hours of completion. We have an unhappiness guarantee that allows us to address any issues you may have, as customer satisfaction is our top priority.
If we are unable to resolve your concerns through re-cleaning or additional services, we will assess the situation and may provide a partial refund based on the evaluation of services rendered. This guarantee ensures that our customers in Corona, CA, and surrounding areas such as El Cerrito, Norco, and Mira Loma can trust in the quality of our work.
How to Request a Cancellation or Refund
To initiate a cancellation or refund request, please follow these steps:
1. Contact Our Office: Reach out to our customer service team at Pro Team Air Duct Cleaning via phone or email. Provide your name, contact information, and booking details.
2. State Your Request: Clearly express your intention to cancel or request a refund, along with the reasons for your request. If applicable, provide any supporting documentation or descriptions of any issues encountered during service.
3. Await Confirmation: We will review your request and respond within 2 business days. If your request is approved, we will provide details regarding any applicable fees or refunds.
Conclusion
At Pro Team Air Duct Cleaning, we take pride in our reputation for excellence and reliability in air duct and HVAC cleaning services. By clearly outlining our refund and cancellation policy, we aim to build trust and transparency with our customers in Corona, CA, and neighboring areas. Should you have any questions or require further clarification about our policies, please do not hesitate to contact us. Your satisfaction is our mission, and we are here to serve you.